Does Neutrogena offer free returns? What's their exchange policy?

What's Neutrogena returns and exchanges policy? Can you return in-store? How many days do you have to return items to Neutrogena for a full refund? Do I need a receipt to return my item to Neutrogena? Do items need to be in new condition?
Neutrogena's returns & exchanges policies are rated: 4.0 - 1 ratings

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Knoji Staff
136
Posted Jun 11, 2017

Yes, Neutrogena does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Shopping tip: (November 17, 2018): Use promo code WELCOME15 to save 15% off at neutrogena.com — redeem it here. You can also view more Neutrogena promo codes.

As of Saturday, Amazon.com is also offering 40% off Neutrogena items on their website.

Update: we've found 136 more skin care stores that currently offer free returns & exchanges and 1,067 health & beauty stores that are offering free returns & exchanges . You can also view all 6,335 stores that offer free returns & exchanges across all categories.

This user rated Neutrogena's returns & exchanges policies: 4.0
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About Neutrogena

Neutrogena is a major skin care company operating the e-commerce site neutrogena.com. Neutrogena sells its products and services in the skin care vertical, offering discounts and promo codes to its customers infrequently. Neutrogena is very well-regarded among shoppers on Knoji, with 16 ratings and an average rating of 4.1 stars. Neutrogena scores well compared to other brands in the skin care industry, providing 8 e-commerce features to better serve its customers.

Neutrogena's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Neutrogena offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Neutrogena offers free shipping on all qualifying orders. Get free delivery on your order from Neutrogena, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Maybe
It appears that Neutrogena may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Neutrogena accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Neutrogena accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
No
It appears that Neutrogena may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Neutrogena may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Neutrogena supports a promo code box on their website. Check the Neutrogena promo codes page for the latest coupon codes from Neutrogena. Read full answer >>
Military Discounts:
Maybe
It appears that Neutrogena may not offer military discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Neutrogena may not offer senior discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Neutrogena may not offer price matching currently. Read full answer >>
Black Friday Deals:
Maybe
It appears that Neutrogena may not offer Black Friday deals currently. Read full answer >>
Cyber Monday Deals:
Maybe
It appears that Neutrogena may not offer Cyber Monday deals currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Neutrogena offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Gift Cards:
Maybe
It appears that Neutrogena may not offer gift cards currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Neutrogena may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Neutrogena may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Neutrogena may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Neutrogena may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Neutrogena may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Neutrogena may not accept Bread financing currently. Read full answer >>
Website Features
Mobile Apps:
Maybe
It appears that Neutrogena may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Neutrogena offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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